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Pure Blue Swim Return and Exchange Policy

***Please carefully read all the info below.  Improper/ineligible returns will be sent back to you at your expense***

 

RETURN POLICY

  • We will gladly exchange or refund any Pure Blue Swim purchase you are not completely satisfied with if returned to us within 45 days from the date of purchase.  No returns/exchanges will be accepted after 45 days.
  • Elite Technical Suits must be returned within 10 days and may ONLY be exchanged or returned for store credit.  We DO NOT give refunds on technical suits.  (See full techincal suit return policy below for more details)
  • All returned items must be in BRAND NEW, UNUSED condition with all tags attached and in its original packaging or they MAY NOT be returned. 
  • If any item has been used in a pool, or has been laundered, it is considered used and MAY NOT be returned. 
  • IMPORTANT: Because swimwear is intimate apparel, health department regulations require that swimwear must be tried on over an undergarment or it may not be returned. 
  • Suits that have been damaged, dirtied or stretched out due to incorrect or careless try-on MAY NOT be returned.
  • We reserve the right to return without replacement any merchandise that has been abused, improperly cared for or does not qualify for return under our return policy specifications. 
  • Unfortunately, we cannot be responsible for merchandise damaged by chlorine or other pool chemicals.  Suits as well as other swim products used in chlorine will break down and show signs of wear over time.  Items that show signs of normal chlorine wear and tear are NOT DEFECTIVE and may not be exchanged/returned.
  • Items made to a customerís OR team's specifications are not returnable (this includes any and all items that have been custom printed, monogrammed or customized in any other way such as custom printed team suits or caps)
  • All returns are the responsibility of the customer, so protect yourself against the loss of a return by sending insured mail or insured UPS.  We do not accept COD returns. 
  • If you are unsure whether or not you can return an item, please contact us at info@pureblueswim.com or call toll free 1-877-877-SWIM(7946).

 

GROUP and LARGE QUANTITY ORDER RETURN POLICY

  • Any orders placed for more than 12 of a particular item (such as team suits, apparel or training equipment for your team) are considered group, team or large quantity orders.  On these large orders, you may return up to 15% of your total order for a refund or credit within 30 days from the date of purchase. 
  • You CANNOT return for a refund or credit more than 15% of your order.  Any returns in excess of 15% of your order will be returned to you at your expense.  (For example, if you order 20 suits for your team, you may return up to 3 suits for a refund/credit.  If you try to send back 10 suits, we will refund you for 3 and send 7 back to you at your expense.)  Please call us in advance if you are unsure of how many items you are allowed to return. 
  • ABSOLUTELY NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS FROM THE DATE OF PURCHASE. 
  • If you received a quantity discount on your original order and the items you are returning brings your original order quantity below the amount that qualifies for the quantity discount, the savings you received because of the quantity discount will be deducted from your refund.  

 

ELITE TECHNICAL SUIT RETURN POLICY

  • Technical suits may be returned within 10 days of purchase and may ONLY be EXCHANGED or returned for STORE CREDITWe DO NOT give refunds on technical suits.  No returns or exchanges will be accepted after 10 days.
  • Due to the thin, lightweight fabric that technical suits are made from, please use extra care when trying them on.
  • Many technical suits will pick up any dirt, lotion, sweat or other impurities on your skin.  Because of this, please make sure your skin is completely clean and have not applied any skin care products such as lotion, deodorant, make-up or anything else that may rub off on the suit.
  • Your techincal suit MUST be tried on over underwear or some other undergarment or it may not be returned, NO EXCEPTIONS!
  • Suits returned to Pure Blue Swim for store credit or size exchange must be in brand new condition with the tags attached and in the original packaging.  Suits that are not in brand new, clean, pristine condition MAY NOT be returned.  ***DAMAGED, DIRTIED, OR STRETCHED OUT SUITS CAUSE BY INCORRECT HANDLING/TRY-ON ARE YOUR RESPONSIBILITY***
  • Some examples that may result in a suit being un-returnable are deodorant, lotion, skin flakes or other marks/streaks on the suit or the suit being clearly stretched out/ripped due to incorrect try-on.
  • Rule of thumb for returning technical suits:  After trying on the suit, please inspect the suit thoroughly inside and out.  If a reasonable customer would not be willing to pay full price for your suit in that condition because it is too dirty, streched out or looks used, then it may not be returned.

RETURN SHIPPING CHARGES

If you are exchanging an item, the credit card/account you used on your initial order will be charged for the actual cost of shipping out your exchange item(s) to you.  If your original order was placed on our website and was shipped for free and the item(s) you are returning brings your original order total back under $75 (the amount that qualifies for free shipping), a $5.99 shipping charge will be deducted from your refund.

 

HOW TO RETURN/EXCHANGE YOUR ITEM

If your merchandise is eligible for return, simply fill out the Merchandise Return Form and enclose it with the item(s) you are sending back to us.  Please fill out the form COMPLETELY including all contact information and original order number.  Failure to do so may delay or even void the processing of your return.  Please allow 1-2 weeks from the date we receive your return for it to be processed and refunded.  If you do not have a Merchandise Return Form, you can print one off our website, or just give us a call or send us an email and we will email, fax or mail on to you.

 
Please Mail Returns To:     
Pure Blue Swim
Attn: Returns Dept
13810 24th Ave North, Suite 430
Plymouth, MN 55441